Customer Support Agent

Giti2c is seeking a dedicated Customer Support Agent to join our international team in a fully remote capacity. In this role, you will serve as the primary point of contact for our users, ensuring they receive timely and professional assistance while collaborating closely with internal departments to resolve complex issues.

Key responsibilities

• Act as the main point of contact for customers actively using the product.
• Respond to customer inquiries in a timely and professional manner via email and chat.
• Develop a deep understanding of our product to provide accurate and effective support.
• Collaborate with team members to find solutions and escalate inquiries when necessary.

Requirements

• Fluent Polish speaker with a B2 level of English for internal communication.
• Previous experience in a customer support role.
• Strong communication skills, active listening, and a customer-oriented mindset.
• Ability to manage time effectively within a shift-based schedule.
• A genuine affinity for technology and attention to detail.

What we offer

• A positive, collaborative, and supportive workplace atmosphere.
• Regular career development reviews and financial assistance for professional growth.
• Generous vacation and sick leave policies to support work-life balance.
• Comprehensive health insurance plans and a monthly allowance for personal activities.
• Opportunities to participate in engaging team-building activities and community events.