Customer Support Agent

Impact Brands is a leading contributor to the health and wellness industry, managing a diverse family of brands dedicated to improving lives globally. We are looking for a proactive Customer Support Agent to join our fully remote team and help us continue our mission of positively impacting millions of people.

Key responsibilities

• Lead customer interactions via phone, chat, and email while maintaining a professional and empathetic tone.
• Identify at-risk customers and apply effective problem-solving strategies to reduce churn and improve retention.
• Analyze customer needs to recommend relevant products and services, actively meeting team growth targets.
• Document customer records accurately to ensure a seamless and high-quality service experience.
• Address complex service issues with a positive, solutions-oriented approach.

Requirements

• Proven track record in sales, retention, or a metrics-driven customer service environment, including cold-calling experience.
• Native-level English proficiency with a strong, professional phone presence.
• Proficiency in CRM software and standard office applications.
• Ability to multitask and navigate diverse customer personalities in a fast-paced, remote setting.
• Availability to work overnight shifts based on US time zones and weekends.

What we offer

• A fully remote work environment allowing you to work from any location.
• Generous holiday allowance and additional time off for your birthday.
• Financial support for high-speed internet and a dedicated health and wellness budget.
• Opportunities for professional growth and career advancement within a global organization.
• Regular team-building activities and a collaborative, inclusive company culture.