Customer Support & Sales Agent ( Quilting Specialist)| E-commerce | Remote

Foxelli Group is a dynamic e-commerce company building a tribe of curious builders and ambitious minds. We are looking for a Customer Support & Sales Agent with a passion for quilting to join our team and provide exceptional service to our crafting community.

Key responsibilities

• Deliver friendly and solution-oriented support via phone, chat, and email.
• Conduct structured phone interviews with potential customers to assess needs and recommend products.
• Drive upsells by identifying value-aligned opportunities.
• Resolve customer issues with calmness, care, and follow-through.
• Record feedback and flag trends to help the team improve our services.

Requirements

• Fluent or near-native spoken English with clear, professional communication.
• Hands-on experience with quilting, including knowledge of patterns, stitches, and materials.
• Proven background in phone-based customer support or upselling.
• Strong emotional intelligence and active listening skills.
• Reliable computer and high-speed internet connection.

What we offer

• Full flexibility in a fully remote work environment.
• Personal development budget for professional growth.
• Budget for home office setup to ensure comfort.
• Generous paid time off, including vacation days and parental leave.
• Access to gym memberships and company-sponsored outdoor adventures.