Customer Success Specialist

On The Spot Development is seeking a proactive and customer-oriented Customer Success Specialist to join our team. In this role, you will act as the primary point of contact for new clients, guiding them through their initial 90-day onboarding journey to ensure a smooth and successful experience with our platform.

Key responsibilities

• Guide developers and clients through a structured 90-day onboarding journey and act as the main point of contact.
• Support campaign setup, activation, and early-stage optimization while proactively identifying blockers.
• Communicate effectively with customers via Slack, email, and calls to manage expectations and handle escalations.
• Coordinate with internal technical, support, and product teams to ensure timely resolution of issues.
• Analyze customer and campaign data to identify opportunities and focus on key business metrics like activation and monetization.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or a similar B2B client-facing role.
• Strong commercial awareness with a focus on business outcomes and the ability to manage client expectations.
• Analytical mindset with comfort working with data, metrics, and complex technical workflows.
• Excellent prioritization and multitasking skills with a proactive approach to problem-solving.
• Strong English proficiency (Upper-Intermediate or higher) and the ability to explain complex processes clearly.

What we offer

• A supportive, well-organized, and fair work environment focused on long-term employee satisfaction.
• The opportunity to work on innovative, high-impact products within a dynamic R&D team.
• Comprehensive HR support and a competitive benefits package tailored to your needs.