Customer Success Specialist for EMEA

Kaizo is an AI-powered platform dedicated to helping customer support teams work smarter, fairer, and faster. We are currently looking for an experienced Customer Success Specialist to join our team and support our growing portfolio of enterprise and SMB customers across the EMEA region.

Key responsibilities

• Manage a portfolio of enterprise and SMB customers, driving onboarding, product adoption, and long-term value realization.
• Build and maintain trusted relationships with senior customer stakeholders through regular enablement sessions, workshops, and QBRs.
• Monitor account health, usage metrics, and potential risks to proactively address customer needs.
• Act as the voice of the customer internally, providing feedback to influence our product development and CX strategies.
• Collaborate closely with the Sales team on account handovers, renewals, and identifying expansion opportunities.

Requirements

• 5+ years of experience in Customer Success or Account Management roles within a B2B SaaS environment.
• Proven track record of supporting enterprise-level customers, ideally with exposure to outsourced support models or BPO organizations.
• Strong commercial awareness with a focus on retention, renewals, and account growth.
• Fluent English proficiency, with additional European languages considered a significant advantage.
• Proficiency with CRM and Customer Success tools such as Salesforce, HubSpot, or Zendesk.

What we offer

• The opportunity to shape how Customer Success scales within a fast-moving, collaborative, and low-ego environment.
• A culture that prioritizes outcomes over optics, with an emphasis on clear, async-first communication.
• The chance to work with a high-impact portfolio of EMEA customers in a rapidly growing AI-driven company.