Customer Success Renewals Representative with German

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. We are looking for a Customer Success Renewals Representative to join our team and help us drive customer retention and revenue growth in a fully remote environment.

Key responsibilities

• Manage the renewal of maintenance contracts in your assigned territory to protect and grow revenue.
• Monitor expiring agreements and take timely, proactive action to maintain customer relationships.
• Provide accurate proposals and quotes to customers and channel partners.
• Handle inquiries related to pricing, co-terming, upselling, and product reinstatements.
• Record all activities accurately within our customer relationship management system.

Requirements

• Fluency in both English and German (B2 minimum) for effective communication.
• At least two years of sales experience within the software or a related industry.
• Strong customer service, organizational, and self-motivation skills.
• Ability to work effectively in a fast-paced, semi-autonomous environment.
• Basic knowledge of virtualization technologies.

What we offer

• 26 paid days off annually, plus 4 global VeeaMe Days for self-care and volunteer time.
• Comprehensive family medical plan, dental, rehab, and vaccination coverage.
• Life, critical illness, and disability insurance, plus employer pension contributions.
• Access to professional training, online learning platforms, and internal mentoring programs.
• Monthly meal allowance and a fully covered MultiSport card for fitness activities.