Customer Success Program Manager

Smart Apartment Data is seeking a dedicated Customer Success Program Manager to build and lead our customer success initiatives from the ground up. In this pivotal role, you will act as the architect of the customer journey, ensuring seamless onboarding, effective training, and long-term retention by coordinating efforts across various internal departments.

Key responsibilities

• Own the end-to-end customer onboarding-to-retention workflow to ensure a consistent and high-quality experience.
• Direct proactive follow-ups and regular check-ins to identify and resolve potential issues before they escalate.
• Coordinate cross-functional collaboration between sales, accounting, and product teams to address customer needs.
• Design and implement scalable systems and processes to formalize the customer success function.
• Monitor progress and provide clear reporting on key metrics to leadership.

Requirements

• 10-15 years of professional experience managing complex processes or leading teams.
• Proven ability to take full ownership of projects with minimal supervision.
• Strong capacity to thrive in ambiguous environments and build structure from scratch.
• Excellent written and verbal communication skills in English.
• A consistent career history demonstrating sustained interest and growth in customer-focused roles.

What we offer

• A fully remote work environment that supports your professional autonomy.
• The opportunity to shape a critical business function within a growing organization.
• Collaboration with a distributed team across Latin America and Europe.