Customer Success Partner

J.D. Power is seeking two Customer Success Partners to join our team. In this role, you will act as a strategic advocate and trusted advisor for a defined portfolio of customers, ensuring they achieve measurable value from our data and services while driving retention and growth.

Key responsibilities

• Serve as the primary liaison for your assigned portfolio, translating business goals into actionable success plans.
• Conduct Quarterly or Executive Business Reviews to evaluate performance, ROI, and future opportunities.
• Monitor customer usage and adoption metrics to proactively identify risks and growth opportunities.
• Develop and execute renewal and growth strategies in partnership with the Sales team.
• Represent the Voice of the Customer internally to drive continuous product and service improvements.

Requirements

• Proven experience in Customer Success, Account Management, or similar B2B roles.
• Fluency in both German and English is mandatory for this position.
• Strong commercial acumen with the ability to forecast renewals and identify expansion levers.
• Analytical mindset capable of interpreting data to inform strategic decision-making.
• Excellent relationship-building and stakeholder management skills, with confidence in partnering with senior decision-makers.

What we offer

• The opportunity to work in a global environment with enterprise-level accounts.
• A collaborative culture focused on innovation, data-driven insights, and professional growth.
• A fully remote work environment that supports a diverse and inclusive workforce.
• Clear mission-driven work aimed at powering industry decisions through advanced analytics.