Customer Success Manager

Survicate is seeking a dedicated Customer Success Manager to build and maintain strong, long-term relationships with our enterprise-level clients. You will play a pivotal role in ensuring our customers achieve their goals, derive measurable value from our platform, and continue their partnership with us.

Key responsibilities

• Build and maintain trusted, long-term relationships with key customers, managing complex needs and multiple stakeholders.
• Guide customers through the onboarding process to ensure they achieve quick wins and understand the full potential of Survicate.
• Manage your book of business by monitoring product usage, customer health metrics, and renewal timelines to identify risks and expansion opportunities.
• Conduct regular check-ins and business reviews to gauge product satisfaction and align our services with client objectives.
• Act as a customer advocate by sharing valuable feedback and insights with our internal Product team.

Requirements

• 2-4 years of experience in customer success or account management within a subscription-based B2B software environment.
• Strong interpersonal skills with the ability to build trust and communicate confidently across various channels.
• Highly organized and reliable, capable of managing multiple accounts simultaneously without letting tasks slip through the cracks.
• Tech-savvy mindset with the ability to quickly learn new tools and explain how Survicate integrates into a customer's existing tech stack.
• Proactive self-starter who takes initiative to solve problems, mitigate churn risks, and identify new opportunities for value creation.

What we offer

• The opportunity to work in a fully remote environment with a focus on professional growth.
• A collaborative culture where your feedback directly influences product development.
• Engagement with diverse enterprise clients across various industries.