Customer Success Manager

iSpeedToLead is a profitable, data-driven marketplace connecting real estate investors with motivated-seller leads. We are looking for our first dedicated Customer Success Manager to build our post-purchase strategy from the ground up and drive long-term buyer retention.

Key responsibilities

• Own the end-to-end onboarding process for new buyers to ensure effective lead utilization.
• Manage high-value accounts through proactive outreach, usage reviews, and regular check-ins.
• Develop and maintain a health-scoring model to identify and mitigate churn risks.
• Act as the primary escalation point for lead quality disputes, billing issues, and refund requests.
• Quantify churn drivers and provide actionable insights to the product and leadership teams.
• Build foundational Customer Success playbooks, including onboarding, save, and win-back strategies.

Requirements

• 2+ years of experience in Customer Success or Account Management within a high-volume, transactional environment.
• Proven track record of improving retention or repeat-purchase metrics through data-driven initiatives.
• Strong proficiency in data tools such as SQL, Amplitude, Metabase, or Looker.
• Experience building processes from scratch, such as onboarding flows or health-scoring models.
• Excellent communication skills in English, with the ability to engage directly with US-based clients.
• Ability to maintain at least 4 hours of daily overlap with US Eastern Time.

What we offer

• Full ownership of a critical business function with direct impact on the company P&L.
• A greenfield opportunity to design and implement our Customer Success strategy.
• Clear career progression path toward leadership roles within 12 months.
• Access to robust data infrastructure and an AI-native team environment.
• Fully remote work with flexible scheduling within the required overlap hours.