Customer Success Manager

FYUL is a rapidly growing global company powering on-demand commerce at scale. We are looking for a talented Customer Success Manager to join our team and build lasting, scalable partnerships with our highest-volume clients.

Key responsibilities

• Manage relationships with high-profile B2B customers globally, with a primary focus on the US market.
• Act as an ecommerce advisor to help clients grow their business by unlocking new opportunities.
• Focus on upselling and cross-selling to increase wallet share and close additional business.
• Collaborate with internal departments to facilitate the fulfillment of customer needs and streamline the sales process.
• Achieve quarterly sales objectives and provide proactive guidance to help clients adapt to market situations.

Requirements

• Strong strategic thinking and problem-solving skills.
• Excellent organizational and time management abilities.
• A genuine passion for technology and sales.
• Ability to thrive in a dynamic and fast-paced environment.
• Outstanding communication skills and a collaborative team-oriented mindset.

What we offer

• A global, inclusive, and supportive team environment.
• Private health insurance coverage.
• Extra paid days off dedicated to mental and physical well-being.
• Access to professional mentorship, internal meetups, and various development opportunities.
• Opportunities to participate in exciting team-building events.