Customer Success Manager

Jobgether is seeking a dedicated Customer Success Manager to join an innovative, AI-driven hospitality SaaS platform. In this fully remote role, you will own the post-implementation customer journey, ensuring that international clients successfully adopt the platform and realize lasting value from our technology.

Key responsibilities

• Manage a portfolio of B2B customers, proactively driving product adoption and identifying opportunities for engagement and retention.
• Serve as the primary point of contact for stakeholders, building trusted relationships across IT, marketing, and senior management.
• Develop and execute tailored success plans, monitor customer health indicators, and manage risk mitigation strategies.
• Coordinate training sessions, webinars, and product communications to keep customers informed and engaged.
• Establish structured feedback loops with internal Product and Support teams to influence product development and improve usability.

Requirements

• At least 3 years of experience in the hospitality or events industry, with a deep understanding of operational and sales team workflows.
• Professional fluency in English and at least one additional language among German, French, or Spanish.
• Strong stakeholder management skills and proven experience in change management or introducing new tools to teams.
• Excellent organizational abilities with a structured approach to documentation and managing multiple customer relationships.
• A proactive, customer-focused mindset with the ability to work independently in a fully remote, international environment.

What we offer

• A fully remote working environment with the flexibility to work from anywhere within eligible European locations.
• Choice of high-quality IT equipment and the opportunity to join a diverse, international team.
• A people-first culture that prioritizes employee well-being, transparency, and professional growth.
• An entrepreneurial, fast-growing SaaS environment where you can directly shape customer success processes.