Customer Success Manager

Hummingbird is a remote-first, fully distributed team united by the mission of fighting financial crime. We provide major financial institutions and fintech companies with intuitive, AI-powered compliance tools designed to help them orchestrate their programs effectively.

Key responsibilities

• Develop and maintain strong, genuine relationships with customers, partnering closely with management and senior-level stakeholders.
• Build and execute strategic account plans that drive client satisfaction, retention, and long-term growth.
• Act as a trusted advisor by coaching customers on industry best practices and helping them navigate the impact of AI on compliance workflows.
• Collaborate cross-functionally across the organization to solve complex customer problems with creativity and pragmatism.

Requirements

• Proven experience in a Customer Success Manager role, ideally within a SaaS company managing enterprise-level accounts.
• Resourceful and proactive mindset with the ability to build new processes and playbooks from scratch.
• Strong analytical skills with the ability to interpret data to identify trends and provide actionable insights to clients.
• Excellent discovery and communication skills, with a track record of engaging stakeholders at all levels to achieve successful outcomes.

What we offer

• The opportunity to work in a high-growth, mission-driven environment focused on solving critical challenges in the financial sector.
• A collaborative and supportive team culture that values diverse perspectives, continuous learning, and professional growth.
• Full remote flexibility, allowing you to contribute to our mission from anywhere while working with a talented, distributed team.