Customer Success Manager

Micro1 is seeking a dedicated Customer Success Manager to join our team and play a pivotal role in training next-generation AI systems. In this fully remote position, you will leverage your domain expertise to shape how AI models learn, reason, and perform by providing high-quality, real-world input and workflow optimization.

Key responsibilities

• Design, review, and optimize AI training scenarios and customer support workflows for diverse use cases.
• Manage and guide teams of operational and Customer Success analysts to ensure performance excellence.
• Collaborate cross-functionally to deliver insightful feedback that enhances customer engagement and AI training outcomes.
• Analyze workflow data and customer interactions using tools like Zendesk, Intercom, and ServiceNow to identify improvements.
• Create and refine knowledge base materials and escalation processes based on real-world challenges.

Requirements

• 4+ years of experience in Customer Success Management with proven leadership of operational teams.
• Deep familiarity with customer support platforms such as Zendesk, Intercom, Gorgias, and ServiceNow.
• Demonstrated ability to design effective AI training tasks and real-world scenarios.
• Exceptional analytical thinking and problem-solving capabilities.
• Outstanding written and verbal communication skills for cross-functional collaboration.

What we offer

• The opportunity to shape the next wave of smart technology through human-in-the-loop projects.
• A fully remote work environment that values adaptability and resourcefulness.
• Engagement in cutting-edge AI development with a focus on operational excellence.