Customer Success Manager, EMEA

Customer.io is a leading platform helping over 9,000 companies send smarter, more relevant messages using real-time behavioral data. We are looking for a dedicated Customer Success Manager to join our Mid-Market EMEA team and act as a strategic advisor for a portfolio of 50-60 customers.

Key responsibilities

• Manage a dedicated portfolio of Mid-Market customers, guiding them from onboarding through long-term adoption.
• Build a deep understanding of customer goals to create and execute measurable, mutual success plans.
• Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations.
• Monitor customer health, identify adoption trends, and address risks to ensure long-term success.
• Partner with Account Management, Technical Support, and Product teams to drive retention and advocate for customer needs internally.
• Drive AI adoption across your portfolio by coaching customers on AI-powered solutions and modeling modern success practices.

Requirements

• At least 2 years of experience as a Customer Success Manager for technical products within a SaaS environment.
• Proven experience communicating with software developers in a technical capacity.
• Strong, well-formed opinions on customer experience to provide strategic, high-value advice.
• Fluency in French, Russian, and/or Spanish is highly preferred for this role.
• Located in the United Kingdom or Ireland.

What we offer

• Comprehensive coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks of paid parental leave and unlimited PTO to support your well-being.
• Dedicated stipends for remote work setup and personal wellness.
• A professional development budget to support your continuous growth and learning.