Customer Success Manager (DE)

Creatio is a leading AI CRM and workflow platform that empowers organizations to automate complex processes and drive customer success. We are looking for a dedicated Customer Success Manager to join our global team and serve as a strategic partner to our clients in the DACH, Benelux, and Nordic markets.

Key responsibilities

• Maintain and develop long-term relationships with strategic customers in the Corporate and Enterprise segments.
• Act as a trusted advisor to key stakeholders, including C-level executives, to ensure successful product adoption.
• Control and audit delivery processes in implementation projects to identify and mitigate potential risks early.
• Drive value realization and high ROI for customers through expert product consulting and strategic guidance.
• Grow the customer portfolio by focusing on retention, churn prevention, and identifying cross-sell and up-sell opportunities.

Requirements

• 3+ years of experience working with global Enterprise or Corporate segment customers.
• Fluent English skills with the ability to communicate effectively at an executive level.
• Proven experience with CRM, ERP, or Low-Code/No-Code software solutions.
• Background in managing or overseeing complex software implementation projects.
• Strong commercial acumen, negotiation skills, and a customer-centric mindset.

What we offer

• Clear career paths and mentorship opportunities to support your professional growth.
• A flexible work environment that empowers you to manage your schedule effectively.
• A culture that celebrates innovation, recognizes individual impact, and values bold thinking.
• A comprehensive rewards package designed to support your well-being and professional commitment.