Customer Success Manager, AI Agents

Wing Assistant is looking for a dedicated Customer Success Manager to join our team and help small businesses streamline their operations using AI agents. In this role, you will own the entire customer lifecycle, from onboarding and configuration to retention and expansion, ensuring our clients get the most value out of our platform.

Key responsibilities

• Manage a dedicated book of accounts, ensuring high levels of adoption, satisfaction, and retention.
• Configure product flows, call prompts, and notification settings to meet specific client needs.
• Proactively identify churn risks and manage upsell opportunities to grow account revenue.
• Conduct regular calls with clients to provide updates, resolve escalations, and ensure successful implementation.
• Document recurring issues and solutions to improve internal processes and product performance.

Requirements

• 2+ years of experience in B2B Customer Success, Account Management, or Technical Support.
• Hands-on experience with software configuration, such as automations, CRM tools, or no-code platforms.
• Technical fluency with the ability to understand webhooks, API documentation, and new software tools.
• Excellent spoken and written English for effective communication with US-based business owners.
• Ability to work during US business hours and manage multiple priorities in a fast-paced environment.

What we offer

• The opportunity to work in a high-growth, early-stage startup environment.
• Full autonomy in managing your accounts and driving customer outcomes.
• Exposure to cutting-edge AI technology and its practical application in business workflows.
• A fully remote work environment with a global, collaborative team.