Customer Success Manager - EU

Storyteller is a leading SaaS platform that empowers media companies, sports organizations, and content-driven brands to engage their audiences through modern, short-form experiences. We are looking for a dedicated Customer Success Manager to own and grow a portfolio of core UK and European accounts, including professional sports teams, leagues, and governing bodies.

Key responsibilities

• Manage a portfolio of core UK and Europe customer accounts, building strong relationships with key stakeholders in content, marketing, and fan engagement.
• Drive product adoption by translating usage data into actionable recommendations and helping customers plan around major sporting events and content calendars.
• Identify expansion opportunities and surface commercial signals to the sales team while supporting renewal preparation.
• Coordinate effectively with internal delivery, support, and product teams to ensure customer needs are met and feedback is integrated.
• Maintain clear visibility on account health, risks, and opportunities to ensure long-term customer success.

Requirements

• Proven experience in Customer Success, account management, client services, or partnerships.
• Background or strong interest in working with sports, media, entertainment, or digital fan engagement teams.
• Ability to build trust with stakeholders and manage priorities in a fast-moving, evolving environment.
• Strong organizational skills with the ability to think commercially and spot growth opportunities.
• Excellent communication skills and the ability to connect product usage to specific customer outcomes.

What we offer

• The opportunity to work with ambitious sports and media organizations across the UK and Europe.
• A role within a high-trust, collaborative commercial team with significant ownership and visibility.
• Professional growth as we expand from a single-product company into a multi-product platform business.
• The chance to build strategic account management skills while working with modern video and content products.