Customer Success Manager - EMEA

ArangoDB is a leading provider of a unified, natively multimodel contextual data platform designed to power AI agents and enterprise applications. We are looking for a dedicated Customer Success Manager to join our EMEA team and drive adoption, retention, and expansion within our high-value strategic accounts.

Key responsibilities

• Lead onboarding processes and develop tailored success plans to ensure long-term customer value.
• Build and maintain trusted advisor relationships with stakeholders at both executive and operational levels.
• Conduct regular business reviews to track ROI and ensure alignment with customer business outcomes.
• Act as the primary voice of the customer, providing critical feedback to our internal Product and Engineering teams.
• Collaborate closely with the Sales department to identify and nurture account expansion opportunities.

Requirements

• At least 5 years of experience in customer-facing roles, including technical training and engagement.
• Proficiency in at least one programming language such as Java, JavaScript, or C++.
• Solid understanding of network fundamentals and hands-on experience with Unix/Linux system administration.
• Practical knowledge of containerization technologies, specifically Docker and Kubernetes.
• Experience working with NoSQL databases and strong troubleshooting skills for complex technical issues.

What we offer

• The opportunity to contribute to cutting-edge AI and data infrastructure at a global scale.
• Collaboration with a highly experienced team of engineers, marketers, and product leaders.
• A chance to help shape how modern enterprises build and deploy AI-powered applications.