Customer Success Lead

Clipster is a rapidly growing platform that helps brands scale organic distribution through creators, having already supported over 140 clients and paid out millions in creator earnings. We are looking for a senior Customer Success Lead to build our client success function from the ground up and take full ownership of our client base.

Key responsibilities

• Own the health, retention, and expansion of our entire portfolio of 140+ clients.
• Define metrics and signals to track client success, identify risks, and drive proactive interventions.
• Build scalable playbooks, templates, and processes for onboarding, activation, and ongoing client management.
• Partner with Campaign Managers to ensure high-quality outcomes and identify cross-sell or upsell opportunities.
• Translate client feedback and performance data into actionable insights for our product and operations teams.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a similar senior client-facing role.
• Proven track record of managing a portfolio with accountability for retention and revenue growth.
• Strong analytical skills with experience using data, dashboards, and health scores to drive decisions.
• Experience building processes or infrastructure from scratch in a fast-paced environment.
• Proactive, high-ownership mindset with excellent communication skills.

What we offer

• Full ownership to define and shape the entire Customer Success function.
• Immediate impact on the retention and growth of a diverse, high-profile client base.
• A fast-moving, low-bureaucracy startup environment that values autonomy and quick decision-making.