Customer Success Executive (DE)

Creatio is a leading AI CRM and workflow platform that empowers organizations to automate complex processes and drive customer success. We are looking for a proactive Customer Success Executive to join our global team and serve as a trusted advisor to our Enterprise clients in the DACH region and beyond.

Key responsibilities

• Maintain and develop long-term relationships with strategic customers in the Corporate and Enterprise segment.
• Act as a trusted advisor, communicating effectively with stakeholders, including C-level executives.
• Control and audit delivery processes in implementation projects to identify and mitigate potential risks early.
• Drive customer outcomes through product consulting, value realization, and ensuring high ROI.
• Grow the customer portfolio through active cross-selling, up-selling, and maintaining zero churn.

Requirements

• 5+ years of experience working with global Enterprise or Corporate segment customers.
• Fluency in English and German, with excellent executive-level communication skills.
• Proven experience with CRM, ERP, or Low-Code/No-Code corporate software solutions.
• Background in managing or overseeing software implementation projects or system customizations.
• Strong commercial acumen, including negotiation and renewal management expertise.

What we offer

• Clear career paths, mentorship programs, and access to continuous learning opportunities.
• A flexible work environment that empowers you to manage your schedule and maintain a healthy work-life balance.
• A culture that celebrates innovation, recognizes individual achievements, and values bold thinking.
• A comprehensive rewards package designed to support your professional growth and personal well-being.