Customer Success Engineer with German

Veeam Software is the Data and AI Trust Company, dedicated to helping organizations ensure their data is secured and resilient. We are looking for a collaborative and organized Customer Success Engineer with German language skills to join our team and drive long-term customer outcomes across the Veeam Data Platform.

Key responsibilities

• Facilitate customer onboarding, configure backup policies, and orient stakeholders on admin portals.
• Conduct success planning sessions, analyze usage environments, and align business outcomes with product adoption.
• Execute recovery simulations and apply the Veeam Data Resilience Maturity Model to deliver quarterly resilience reports.
• Monitor customer signals to identify churn risks and define mitigation plans in partnership with sales teams.
• Engage with executive stakeholders to provide clear updates on risk, status, and strategic opportunities.

Requirements

• Over 5 years of experience in customer-facing engineering roles focused on data backup and recovery.
• Advanced proficiency in both English and German.
• Hands-on expertise in virtualization, storage, scripting, cloud platforms, and disaster recovery best practices.
• Proven ability to translate business goals into technical adoption roadmaps and measurable value.
• Strong communication skills with the ability to synthesize technical and risk signals for C-level stakeholders.

What we offer

• 26 days of paid time off annually, plus additional global wellness days and volunteer hours.
• Comprehensive family medical, dental, and insurance coverage.
• Monthly meal allowance and a fully covered sports membership.
• Access to professional development resources, including LinkedIn Learning and O'Reilly libraries.
• Support for mental well-being through free therapy sessions and professional counseling.