Customer Success Engineer

Veeam Software is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. We are looking for a Customer Success Engineer to join our team and help our enterprise customers maximize the value of the Veeam Data Platform through technical expertise and strategic guidance.

Key responsibilities

• Configure customer accounts, customize backup policies, and facilitate seamless onboarding processes.
• Identify migration opportunities and conduct success planning sessions to align business outcomes with product adoption.
• Build comprehensive protection plans and recommend software architectures across the Veeam Data Platform.
• Run recovery simulations and deliver quarterly resilience reports using the Veeam Data Resilience Maturity Model.
• Monitor signals to detect churn risk early and partner with Sales and CS leadership on renewal strategies.
• Engage CISO and CIO stakeholders with clear risk, status, and opportunity updates to support roadmap alignment.

Requirements

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced level of English proficiency.
• Hands-on expertise across operating systems, virtualization, storage, scripting, and cloud platforms.
• Strong experience designing and executing protection plans, migrations, and recovery simulations.
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Excellent communication skills with the ability to synthesize technical and business signals for executive stakeholders.

What we offer

• 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours.
• Fully covered family medical plan, dental, rehab, and vaccinations.
• Life, critical illness, and disability insurance, plus employer pension contributions.
• Monthly meal allowance and a fully covered MultiSport card.
• Access to up to 12 free therapy sessions annually, plus legal and financial advice.
• Extensive learning opportunities through LinkedIn Learning, O’Reilly, mentoring, and workshops.