Customer Success Engineer

Veeam Software is looking for a dedicated Customer Success Engineer to join our team. In this role, you will serve as the primary technical owner for our enterprise clients, driving long-term success, adoption, and resilience across the Veeam Data Platform.

Key responsibilities

• Facilitate customer onboarding, configure backup policies, and orient stakeholders on admin portals.
• Conduct recovery simulations and apply the Data Resilience Maturity Model to provide measurable value.
• Identify migration opportunities and align business outcomes with product adoption strategies.
• Monitor churn risk and partner with sales teams to define mitigation plans and renewal strategies.
• Engage with executive stakeholders to provide clear risk assessments and roadmap alignment.

Requirements

• 5+ years of experience in customer-facing engineering roles focused on data backup and recovery.
• Hands-on expertise in virtualization, storage, scripting, cloud platforms, and DR&R best practices.
• Proven ability to translate business outcomes into technical adoption roadmaps.
• Strong executive stakeholder engagement skills with the ability to synthesize complex technical signals.
• Advanced English proficiency and a commitment to obtaining VMCE certification.

What we offer

• 26 days of paid time off, plus additional global VeeaMe days and volunteer hours.
• Comprehensive medical, dental, and life insurance coverage for you and your family.
• Monthly meal allowance and a fully covered MultiSport card.
• Access to professional development resources, including LinkedIn Learning and O'Reilly.
• Support for mental well-being through free therapy sessions and financial advice.