Customer Success Associate

Yellow Card is the largest licensed Stablecoin-based infrastructure provider operating across over 60 countries. As a Customer Success Associate, you will play a pivotal role in supporting a portfolio of customer accounts, blending proactive relationship management with high-level technical troubleshooting to ensure our partners realize maximum value from our payment and treasury solutions.

Key responsibilities

• Serve as the primary point of contact for assigned accounts, ensuring proactive engagement and high levels of customer satisfaction.
• Investigate, troubleshoot, and resolve customer issues across various communication channels to maintain high support standards.
• Monitor account health, including product adoption and activity, to proactively mitigate churn risks.
• Manage and prioritize customer inquiries and escalations while maintaining clear documentation of all interactions.
• Collaborate with internal Product and Sales teams to channel customer insights into development priorities.

Requirements

• Minimum of 3 years of experience in financial services, crypto, technology, or account management.
• Strong technical literacy with experience supporting API-driven or technical product accounts.
• Exceptional communication skills in English to effectively operate within a global, multicultural team.
• Analytical ability to assess data regarding account health, transaction volumes, and customer trends.
• Adaptability to the evolving needs of a fast-paced, high-growth organization.

What we offer

• The opportunity to perform impactful work that drives financial inclusion on a global scale.
• A fully remote work environment that prioritizes flexibility and autonomy.
• Collaboration with a diverse, talented team of professionals from over 25 countries.
• Access to professional development resources and mental health support services.
• Competitive compensation packages including participation in a stock option plan.