Customer Success Associate (German/Italian)- Remote

Finom is a rapidly growing European fintech startup dedicated to revolutionizing financial management for entrepreneurs. We are seeking a motivated Customer Success Associate to manage a portfolio of high-value clients, ensuring they derive maximum value from our all-in-one B2B financial platform.

Key responsibilities

• Actively manage and engage your assigned client portfolio using a multi-channel communication strategy.
• Build strong, lasting relationships with key decision-makers to become a trusted advisor.
• Drive revenue growth, product adoption, and retention by identifying upsell and cross-sell opportunities.
• Monitor account health and proactively intervene to mitigate churn risks.
• Maintain accurate tracking of account activities and pipeline data within our CRM systems.

Requirements

• 1-2 years of experience in Sales, Account Management, or Customer Success within B2B SaaS or Fintech.
• Native or perfect fluency in German or Italian, alongside professional proficiency in English.
• Strong commercial mindset with a focus on revenue growth and customer satisfaction.
• Data-driven approach to decision-making and identifying account trends.
• Ability to thrive in a fast-paced, evolving environment where you can take ownership of your work.

What we offer

• Fully remote work arrangement within specified European countries.
• Competitive base salary complemented by an annual performance-based bonus.
• Participation in our stock options program.
• Opportunity to work in a dynamic, innovative fintech environment with a global impact.