Customer Succes Engineer

Corwyn, an Oddin.gg company, is seeking a dedicated Customer Success Engineer to join our team. In this role, you will act as a vital link between our technical teams and our international B2B clients, ensuring the seamless integration and ongoing support of our sportsbook products.

Key responsibilities

• Integrate and support Corwyn sportsbook products on client platforms while following established operational processes.
• Collaborate closely with client IT departments and our internal product, development, and sales teams to facilitate smooth integrations.
• Communicate directly with international B2B customers to manage expectations and provide technical guidance.
• Take ownership of technical issues, troubleshoot problems, and coordinate with internal teams to ensure timely resolution.
• Create and maintain comprehensive technical documentation and a knowledge base to support client success.

Requirements

• Strong knowledge of the sports betting industry and a clear understanding of how sportsbook products function.
• Technical education or equivalent professional experience in a technical support or operations role.
• Proficiency in English with excellent communication and social skills to build effective professional relationships.
• Basic understanding of web technologies, communication protocols, and a willingness to learn about the esports ecosystem.
• A problem-solving attitude, attention to detail, and the ability to quickly acquire new technical skills.

What we offer

• The opportunity to work in a dynamic, international environment within the rapidly growing esports and betting technology sector.
• A collaborative team culture that values self-initiative, professional growth, and technical excellence.
• Exposure to cutting-edge digital products and the chance to influence the success of our global client base.