Customer Solutions Specialist

Certifier is a fast-growing B2B SaaS platform for digital credentials, trusted by global organizations like Guinness World Records and Duolingo. We are looking for our first Customer Solutions Specialist to bridge the gap between our product capabilities and the unique technical requirements of our enterprise clients.

Key responsibilities

• Lead technical onboarding for new customers, including SSO, API integrations, and complex data configurations.
• Act as a technical partner for the Sales team during discovery calls to address integration and security requirements.
• Troubleshoot and resolve technical issues for existing accounts, ensuring seamless workflows and high customer satisfaction.
• Develop creative workarounds for custom use cases that fall outside standard product functionality.
• Collaborate with Product and Engineering teams to improve implementation processes based on customer feedback and observed patterns.

Requirements

• 2-5 years of experience in customer-facing technical roles such as implementation, onboarding, or customer success within a B2B SaaS environment.
• Strong proficiency in professional English, with the ability to manage client calls and documentation effectively.
• Hands-on experience with integration tools like Zapier, Make, or n8n, and familiarity with reading API documentation.
• A solution-oriented mindset with the ability to troubleshoot technical issues independently.
• Proactive approach to project management, ensuring all setup tasks are completed before go-live deadlines.

What we offer

• A fully remote work environment with flexible working hours and a focus on results rather than time tracking.
• Access to top-tier professional tools and a dedicated budget for learning and conferences.
• Comprehensive benefits package including private health insurance and equipment provided by the company.
• Opportunities for professional growth within a high-impact, experienced team.