Customer Service Support Specialist with Serbian & English

HCLTech is a global technology leader seeking a dedicated Customer Service Support Specialist to join our team. In this fully remote role, you will provide high-quality assistance to our clients, ensuring professional communication and effective problem resolution across various digital and voice channels.

Key responsibilities

• Independently manage and resolve customer inquiries regarding products, orders, and services.
• Maintain accurate and comprehensive records of all customer interactions according to company standards.
• Adhere to established workflows and escalation procedures to ensure timely issue resolution.
• Identify recurring issues and share insights with supervisors to drive continuous process improvements.
• Collaborate with team members and cross-functional departments to resolve complex customer concerns.

Requirements

• Proficiency in Serbian (minimum C1 level) and English (minimum B2 level), both verbal and written.
• Strong interpersonal, communication, and active listening skills with a focus on customer empathy.
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong documentation skills with high attention to detail and accuracy.
• Basic proficiency in CRM and ticketing tools, such as Salesforce or Zendesk, is an advantage.

What we offer

• Comprehensive private medical care and life insurance coverage.
• Access to a MultiSport card and various social benefits.
• Financial support for language courses and subsidies for glasses.
• Holiday and Christmas bonuses as part of our employee benefits package.
• Participation in an inclusive, diverse, and supportive global work environment.