Customer Service Support Specialist with Russian & English

HCLTech is a global technology leader providing industry-leading capabilities in digital, engineering, and cloud services. We are currently seeking a dedicated Customer Service Support Specialist to join our team and provide high-quality assistance to our international clients.

Key responsibilities

• Independently manage and resolve customer inquiries across voice and digital channels, covering product, order, and service-related requests.
• Maintain comprehensive and accurate records of all customer interactions in alignment with company standards.
• Adhere to approved workflows and escalation procedures to ensure timely and effective issue resolution.
• Identify recurring issues, analyze trends, and proactively share insights with supervisors to drive process improvements.
• Deliver empathetic and professional communication, upholding our commitment to customer-centric service.

Requirements

• Proficiency in Russian (minimum C1 level) and English (minimum B2 level), both verbal and written.
• Strong interpersonal, communication, and active listening skills with a passion for delivering superior service.
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong documentation skills with attention to detail and accuracy.
• Basic proficiency in relevant CRM and ticketing tools, such as Salesforce or Zendesk.

What we offer

• Comprehensive private medical care and life insurance.
• Access to a MultiSport Card and various social benefits.
• Financial support for language courses and subsidies for glasses.
• Holiday and Christmas bonuses as part of our employee reward package.
• Participation in an inclusive, global work environment that values diversity and professional growth.