Customer Service Support Specialist with Hungarian & English

HCLTech is a global technology leader delivering industry-leading capabilities in digital, engineering, and cloud services. We are currently seeking a dedicated Customer Service Support Specialist to join our team, providing high-quality assistance to our clients while working in a fully remote environment.

Key responsibilities

• Independently manage and resolve customer inquiries across voice and digital channels regarding products, orders, and services.
• Maintain comprehensive and accurate records of all customer interactions in alignment with company standards.
• Adhere to approved workflows and escalation procedures to ensure timely and effective issue resolution.
• Identify recurring issues and analyze trends to share insights with supervisors for process improvements.
• Deliver empathetic and professional communication to uphold our commitment to customer-centric service.

Requirements

• Proficiency in Hungarian (minimum C1 level) and English (minimum B2 level), both verbal and written.
• Strong interpersonal, communication, and active listening skills with a passion for superior service.
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong documentation skills with attention to detail and accuracy.
• Basic proficiency in CRM and ticketing tools such as Salesforce or Zendesk is an advantage.

What we offer

• Comprehensive private medical care and life insurance.
• MultiSport Card and subsidies for language courses.
• Financial support for glasses and holiday bonuses.
• Participation in a global, inclusive, and diverse work culture.