Customer Service Support Specialist with French Canadian & English

HCLTech is a global technology leader providing industry-leading capabilities in digital, engineering, and cloud services. We are currently seeking a dedicated Customer Service Support Specialist to join our team, providing high-quality assistance to our clients through voice and digital channels.

Key responsibilities

• Independently manage and resolve customer inquiries regarding products, orders, and services.
• Maintain accurate and comprehensive records of all customer interactions in company systems.
• Adhere to established workflows and escalation procedures to ensure effective issue resolution.
• Analyze recurring issues and trends to provide insights that drive process improvements.
• Deliver professional and empathetic communication to uphold our commitment to customer-centric service.

Requirements

• Proficiency in French-Canadian (C1 level) and English (B2 level), both verbal and written.
• Strong interpersonal, communication, and active listening skills.
• Proven ability to multitask and manage time effectively in a fast-paced environment.
• Basic proficiency in CRM and ticketing tools such as Salesforce or Zendesk.
• Strong documentation skills with a high level of attention to detail.

What we offer

• Comprehensive private medical care and life insurance coverage.
• Access to a MultiSport card and subsidies for language courses.
• Financial support for glasses and various holiday bonuses.
• Participation in an employee referral program and diverse social benefits.