Customer Service Support Specialist with Danish & English

HCLTech is a global technology leader with a presence in 54 countries, currently seeking a dedicated Customer Service Support Specialist to join our team. In this role, you will provide high-quality support to our clients, ensuring professional communication and effective resolution of inquiries in a fully remote environment.

Key responsibilities

• Independently manage and resolve customer inquiries across voice and digital channels, including product, order, and service-related requests.
• Maintain comprehensive and accurate records of all customer interactions in alignment with company standards.
• Adhere to approved workflows and escalation procedures to ensure timely and effective issue resolution.
• Identify recurring issues, analyze trends, and proactively share insights with supervisors to drive process improvements.
• Deliver empathetic and professional communication, upholding our commitment to customer-centric service.

Requirements

• Proficiency in Danish (minimum C1 level) and English (minimum B2 level), both verbal and written.
• Strong interpersonal, communication, and active listening skills.
• Demonstrated customer empathy and a passion for delivering superior service.
• Strong documentation skills with attention to detail and accuracy.
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

What we offer

• Private medical care and life insurance.
• MultiSport Card for physical activity.
• Subsidies for language courses and glasses.
• Christmas and holiday bonuses.
• Participation in an employee referral program and various social benefits.