Customer Service Supervisor

U.S. Bank, through its subsidiary Elavon, is seeking a dedicated Customer Service Supervisor to join our remote team. We are committed to building innovative payment platforms and ecosystems that help over 1.5 million customers globally achieve their financial goals, and we are looking for a leader who thrives in a collaborative and inclusive environment.

Key responsibilities

• Support team members with daily operational questions and manage team resources, including scheduling and leave coordination.
• Monitor KPIs and SLAs, taking proactive measures to ensure performance targets are consistently met.
• Provide performance feedback to management and identify individual development needs for team members.
• Handle complex customer queries and resolve complaints while balancing company and customer interests.
• Conduct performance appraisals and participate in the recruitment and hiring of new customer representatives.

Requirements

• Fluent proficiency in both Polish and English is essential.
• Minimum of 2 years of experience in a supervisory or backup supervisory role within a customer service environment.
• Proven leadership track record with strong interpersonal and communication skills.
• Excellent organizational and time-management abilities with a focus on effective problem-solving.
• A flexible approach to working hours to meet operational demands.

What we offer

• Meaningful opportunities for professional growth and clear career progression pathways.
• A culture of inclusion, transparency, and integrity in all organizational practices.
• Comprehensive benefits focused on financial wellbeing, health, and wellness.
• Continuous development support, including training and education resources.