Customer Service Specialist with Swedish and Norwegian (F/M)

Your responsibilities

• Serve as a brand ambassador, advise customers on hygiene products

• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)

• Providing multichannel written support: e-mail, chat, and social media channels

• Documenting e-commerce complaints logged on e-commerce platforms

• Maintain high level of customer satisfaction

• Remain polite, patient and courteous with customers throughout the experience.

• Ensure the end to end experience for all customers is at high level of customer satisfaction

Our requirements

• Language level: Swedish and Norwegian

• C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).

• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.

• Able to listen to understand, review, and provide solutions.

• High-developed communication skills.

• Strong attention to details and ability to multitask.

• Availability to work from our office in the center of Katowice

Optional

• Customer Service experience in an international, fast-peace environment (1 year).

• Practical knowledge of CRM systems

What we offer

• Employment contract (3-month of probation period with possibility of extension).

• Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.

• Language classes: Polish or English.

• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.

• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.

• Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator

• Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!

• Competitions, integration events, and recognition program Be The Best to act as a One Team!

• Social Fund because your Employee Experience matters!

• Work pattern: 9:00-17:30, Monday to Friday