Customer Service Specialist (Danish-speaking)

Transcom Worldwide Poland is looking for a dedicated Customer Service Specialist to join our team. In this role, you will be the primary point of contact for customers, ensuring high-quality support and building positive relationships for one of the world's most recognizable brands while working in a fully remote environment.

Key responsibilities

• Answering customer inquiries via phone and email to provide professional assistance.
• Providing technical advice and helping customers with scheduling service appointments.
• Following established procedures to ensure reliable and accurate support for every client.
• Collaborating closely with your team and Team Leader to achieve collective goals.
• Implementing positive changes and improvements based on received feedback.

Requirements

• Fluent Danish (minimum C1 level) is essential for effective customer communication.
• Strong listening and reading comprehension skills with the ability to communicate clearly.
• Proficient computer skills, as all tasks are handled through digital platforms.
• Openness to learning, a curious nature, and commitment during training sessions.
• Availability to work Monday to Friday, between 8:00 AM and 6:00 PM.
• A stable, wired internet connection to support remote work requirements.

What we offer

• Comprehensive onboarding training and ongoing support from a dedicated team.
• Excellent opportunities for internal promotion and professional growth.
• A rich benefits package including medical care, sports cards, and a cafeteria platform.
• Access to psychological consultations and holiday allowances.
• A supportive, close-knit team environment that values mutual help and development.