Customer Service Representative

Zelh is seeking a dedicated Customer Service Representative to manage customer accounts throughout the order fulfillment process. In this role, you will act as a key point of contact, ensuring that purchase orders are processed accurately and that customers receive timely updates regarding their shipping status and production timelines.

Key responsibilities

• Review and process purchase orders, ensuring all pricing, quantities, and due dates are accurately recorded in the system.
• Coordinate with internal teams, including production scheduling and materials management, to confirm lead times and order status.
• Maintain proactive communication with customers to resolve inquiries, complaints, and requests within the same business day.
• Manage and update customer release schedules received via EDI, portals, or email to ensure internal systems reflect current requirements.
• Monitor shipping performance to identify potential delivery risks and communicate recovery plans to customers effectively.

Requirements

• Proven experience in customer service, order management, logistics, or supply chain roles.
• Strong proficiency in handling purchase orders and understanding order fulfillment workflows.
• Excellent written and verbal communication skills with a high level of attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Experience with ERP systems, EDI, or customer portals is considered a significant advantage.

What we offer

• A fully remote work environment with a supportive team culture.
• Competitive compensation package paid in USD.
• Paid time off and opportunities for professional growth.
• Necessary equipment provided to ensure your success in the role.
• Participation in team-building activities and corporate events.