Customer Service Representative

Join New Era Technology, a global team of over 3,000 professionals dedicated to connecting people and information through innovative technology solutions. We prioritize a people-first culture that values collaboration, continuous learning, and professional growth in a supportive, remote-first environment.

Key responsibilities

• Respond to customer inquiries regarding telecommunication plans and services.
• Resolve customer complaints and provide effective solutions.
• Review customer accounts to assess needs and recommend appropriate products.
• Schedule service appointments and manage purchase orders accurately.
• Adhere to information security policies to ensure data integrity and confidentiality.

Requirements

• Fluency in both English and French (written and verbal).
• 1–3 years of experience in customer support, preferably with ticketing systems.
• High school diploma or equivalent.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint, PowerPoint).
• Strong organizational, multitasking, and analytical skills.

What we offer

• Fully remote work environment with provided computer equipment.
• Paid training and a quick onboarding process.
• Group insurance and RRSP program eligibility.
• Paid vacation, holidays, and sick days.
• A dynamic, team-oriented culture with no sales or solicitation requirements.