Customer Service Representative- Remote

Sharecare is a leading digital health company dedicated to helping individuals unify and manage their health journey through a comprehensive, data-driven virtual platform. We are seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our members and providers in a fully remote environment.

Key responsibilities

• Identify, evaluate, and prioritize caller needs, questions, and concerns while formulating efficient resolution plans.
• Maintain high levels of customer satisfaction by partnering with internal teams and following standard protocols.
• Proactively educate callers on program benefits and services to ensure they get the most out of their health journey.
• Accurately process and document information using computerized tracking systems while meeting established call center metrics.
• Develop rapport with callers and adjust communication styles to provide professional and courteous assistance.

Requirements

• High School Diploma or equivalent.
• Prior experience in a customer service-related field is preferred.
• Strong communication skills and the ability to multitask effectively.
• Proficiency with Microsoft Word, Outlook, and general internet navigation.
• Ability to thrive in a fast-growing, dynamic, and collaborative team environment.

What we offer

• The opportunity to work in a mission-driven company focused on making high-quality care more accessible.
• A fully remote work environment that supports professional growth and collaboration.
• Engagement with a diverse team committed to positive behavior change and individual well-being.