Customer Service Representative — Polish Market

Proforto is expanding into the Polish market and is looking for a dedicated Customer Service Representative to act as our voice in Poland. You will play a pivotal role in establishing our customer service operations from scratch while also supporting our existing Danish and Swedish customers.

Key responsibilities

• Provide professional support to Polish customers via phone, email, chat, and social media.
• Assist Danish and Swedish customers in English to ensure high-quality service across multiple regions.
• Build the Polish service toolkit, including creating templates, FAQs, and defining the local tone of voice.
• Act as an expert advisor, helping customers select the right workwear and safety equipment for their specific needs.
• Collaborate with internal teams in purchasing, logistics, and personalization to resolve complex customer inquiries.
• Provide insights to the broader Proforto team regarding Polish market expectations and customer feedback.

Requirements

• Native level proficiency in Polish, both written and spoken.
• Professional proficiency in English to communicate effectively with international customers and the internal team.
• Proven experience in customer service roles, whether via phone, email, chat, or in-person.
• Strong commercial awareness and the ability to identify customer needs beyond their initial requests.
• Self-reliant mindset with the ability to take ownership of new market initiatives.
• A genuine passion for helping people and providing excellent service.

What we offer

• The opportunity to build and shape the customer service strategy for a new market.
• A collaborative international team environment where your language skills and market knowledge are highly valued.
• Significant room for professional growth within a rapidly expanding company.
• Staff discounts across our extensive range of workwear and safety products.