Customer Service Expert

micro1 is seeking a dedicated Customer Service Expert to join a remote project focused on delivering high-quality phone-based support for US-based clients. In this role, you will act as a representative for customers, handling live calls to complete various tasks while contributing to the training of next-generation AI systems through real-world interactions.

Key responsibilities

• Place and receive phone calls on behalf of customers to manage tasks such as reservations, appointment scheduling, and vendor confirmations.
• Engage professionally with businesses and service providers to gather information and fulfill specific requests.
• Navigate phone menus and call centers efficiently to reach the appropriate contacts.
• Document call outcomes and details with high accuracy and strict adherence to confidentiality.
• Handle a high volume of consecutive calls while maintaining a consistent and professional service standard.

Requirements

• Fluent, neutral, and clear spoken English with strong improvisational skills for live US-based conversations.
• Proven experience in customer support, virtual assistance, or concierge services.
• Confidence in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet, a quiet workspace, and a quality wired or USB headset.
• Ability to work autonomously and manage multiple consecutive tasks effectively.

What we offer

• A fully remote engagement providing flexibility for professionals based in the LATAM region.
• Compensation based on scheduled, available hours rather than per-call metrics.
• An opportunity to contribute to the development of advanced AI systems through practical, real-world input.
• A structured, shift-based work environment with a clear 20-hour weekly commitment.