Customer Service Associate with German

Strada is a global leader in people, payroll, and technology, simplifying international workforce management for organizations in over 180 countries. We are looking for a dedicated Customer Service Associate with German to join our team and help deliver people-first solutions in a fast-paced, remote environment.

Key responsibilities

• Monitor and manage ticket queues to ensure timely resolution according to defined standards.
• Respond to client employee and business partner queries effectively while maintaining contract requirements.
• Perform accurate HR data entry and validation tasks.
• Provide HRIS navigation support to clients and identify opportunities for service improvements.
• Handle sensitive and confidential information with the highest level of professionalism.

Requirements

• Advanced proficiency in both English and German.
• 1-2 years of relevant experience in Payroll, Health & Welfare, or Benefits administration.
• Strong attention to detail and excellent written and verbal communication skills.
• Basic understanding of MS Office tools including Excel, Word, and PowerPoint.
• Self-motivated attitude with a willingness to learn and adapt in a global environment.

What we offer

• Fully remote work environment.
• Private medical care (Luxmed).
• Opportunities for professional development within a multinational organization.
• Attractive benefits package and an excellent work atmosphere.