Customer Service Agent - AI & Technology

Pyle USA is an innovative e-commerce company seeking a dedicated Customer Service Agent with a passion for AI and technology. This role offers a unique opportunity to blend traditional customer support with the implementation of cutting-edge automation tools to enhance our service operations.

Key responsibilities

• Provide high-quality support to e-commerce customers via email, chat, and phone channels.
• Troubleshoot and resolve complex customer, order, and product-related inquiries.
• Actively participate in the implementation, monitoring, and testing of AI-driven customer service solutions.
• Identify and propose opportunities to optimize internal workflows through automation.
• Collaborate on technical troubleshooting and the integration of various software systems.

Requirements

• Proven experience in a customer service role with a strong focus on problem-solving.
• Excellent command of the English language, both written and spoken.
• Strong technical aptitude and the ability to learn new systems and platforms rapidly.
• Familiarity with AI tools, automation concepts, and modern helpdesk or CRM software.
• Ability to work independently, conduct research, and find effective solutions to technical challenges.
• Experience with e-commerce environments, APIs, or basic programming is considered a significant advantage.

What we offer

• A fully remote work environment that encourages professional growth in the intersection of customer experience and AI technology.
• The chance to contribute directly to the development and improvement of internal processes and automation tools.
• A collaborative team culture that values innovation, technical curiosity, and proactive communication.