Customer Service Advisor with German

Concentrix CVG International is looking for a dedicated Customer Service Advisor to join our team. In this role, you will be the primary point of contact for our clients, ensuring high-quality support and maintaining positive relationships through various communication channels.

Key responsibilities

• Conduct phone calls, email, chat, and social media correspondence.
• Support the hotline by handling incoming calls professionally.
• Provide detailed information regarding products and services.
• Collect and process customer orders across multiple contact forms.
• Help solve customer problems and provide expert advice to ensure satisfaction.

Requirements

• Fluent proficiency in written and spoken German at a C1 level.
• Enthusiastic, patient, and open-minded personality.
• Strong active listening skills with the ability to communicate clearly.
• Sharp eye for accuracy and precision in daily tasks.
• Highly organized approach to managing customer inquiries.

What we offer

• Comprehensive benefits package, including MyBenefit, private healthcare, and life insurance.
• Stable full-time employment based on an employment contract.
• Fully paid training to ensure you are prepared for customer interactions.
• Continuous learning opportunities and support from team leaders at every stage.
• Team-building events to foster a collaborative and friendly work environment.