Customer service advisor with German

Concentrix CVG International is looking for a dedicated Customer Service Advisor to join our team. In this fully remote role, you will be the primary point of contact for our clients, ensuring high-quality support and professional communication.

Key responsibilities

• Support the hotline by handling incoming calls from customers.
• Provide accurate information regarding products and services.
• Collect and process orders received via phone, email, and other communication channels.
• Assist customers in resolving their issues and provide expert advice.

Requirements

• Fluent proficiency in written and spoken German at a C1 level.
• An enthusiastic, patient, and open-minded approach to customer service.
• Strong active listening skills with the ability to communicate clearly and effectively.
• A sharp eye for accuracy, precision, and high organizational standards.

What we offer

• Stable full-time employment based on an employment contract.
• A comprehensive benefits package, including private healthcare, life insurance, and a benefits system.
• Fully paid professional training to ensure you are prepared for all customer interactions.
• Continuous learning opportunities and ongoing support from team leaders to help you grow your skills.
• Regular team-building events to foster a collaborative and positive work environment.