Customer Service / Support Specialist

emagine Polska is seeking a dedicated Customer Service Support Specialist to join our team in a fully remote capacity. In this role, you will be the primary point of contact for our clients, ensuring that all inquiries are handled with professionalism and efficiency to maintain high levels of customer satisfaction.

Key responsibilities

• Manage and process incoming customer inquiries via ticketing systems, email, and other communication channels.
• Ensure timely handling, prioritization, and resolution of support tickets in accordance with established service levels.
• Communicate professionally with customers to provide updates, solutions, and guidance.
• Monitor and maintain relevant operational and service KPIs, ensuring targets are consistently met.
• Identify recurring issues and contribute to process improvement initiatives.

Requirements

• Fluent German (C1/C2 level) and good command of English.
• Previous experience in a customer support, service desk, helpdesk, or ticket management role.
• Experience working with ticketing systems and customer service tools.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.

What we offer

• Opportunity to work in a fully remote environment with a global team.
• Professional development and the chance to contribute to process improvement initiatives.
• Exposure to international support standards and advanced CRM/ticketing platforms.