Customer Onboarding/Success

RN Pad Inc. is a profitable, mission-driven startup dedicated to building innovative tools within the healthcare sector. We are currently seeking a dedicated professional to join our fully remote, global team to focus on customer onboarding and success, ensuring our clients receive maximum value from our platform.

Key responsibilities

• Lead the onboarding process for new customers by creating and executing personalized plans that drive rapid product adoption.
• Serve as the primary point of contact, acting as a trusted advisor to understand client goals, ensure long-term satisfaction, and identify growth opportunities.
• Manage incoming support inquiries via Intercom, resolving technical issues and escalating complex matters when necessary.
• Collect and analyze customer feedback to identify pain points, collaborating closely with our Product and Engineering teams to drive improvements.

Requirements

• Minimum of 5 years of experience in customer success or support roles, preferably within a SaaS or tech startup environment.
• Proven ability to translate complex technical information into clear, actionable guidance for clients.
• Strong problem-solving skills with a track record of maintaining high customer satisfaction under pressure.
• Excellent written and verbal communication skills in English.
• Self-motivated, highly organized, and comfortable working independently in a remote environment across Americas time zones.

What we offer

• A stable, long-term position within a profitable and growing company.
• A supportive and collaborative remote work culture.
• Opportunities for professional growth as the organization expands.
• Paid time off and a competitive compensation package.