Customer Marketing Manager

Time Doctor is a workforce analytics platform that provides leaders with AI-powered insights into how work happens. We are looking for a Customer Marketing Manager to own our post-sale marketing function, focusing on driving engagement, retention, and expansion through strategic programs.

Key responsibilities

• Develop and execute lifecycle campaigns tied to key customer milestones such as onboarding, feature adoption, and renewal.
• Own and evolve the TD Academy customer education platform to improve product adoption and retention.
• Build a robust customer advocacy program, managing testimonials, case studies, and review platform presence.
• Analyze customer data and product usage signals to segment the base and deliver personalized, timely communications.
• Collaborate with Customer Success, Product, and Marketing teams to turn customer relationships into measurable business outcomes.

Requirements

• 3+ years of experience in customer marketing, lifecycle marketing, or a similar B2B SaaS role.
• Proven track record of building and running end-to-end customer advocacy, retention, or expansion programs.
• Strong analytical skills with the ability to use data to inform targeting and program design.
• Excellent written communication skills and experience with marketing automation and CRM tools, preferably HubSpot.
• Demonstrated ability to use AI tools to improve content production and campaign efficiency.

What we offer

• 100% remote and async-first work environment allowing you to work from anywhere.
• Opportunity to join a mission-driven company with a strong product-market fit.
• Competitive pay and 30+ days of paid time off.
• A collaborative, humble, and high-performing global team.