Customer Expert

Teleperformance is seeking a dedicated Customer Expert to join our global team. In this role, you will be responsible for providing high-quality support to users, addressing inquiries related to payments and invoicing, and ensuring sensitive information is handled with the highest level of confidentiality.

Key responsibilities

• Engage with customers using a friendly and professional approach to ensure satisfaction.
• Resolve customer issues efficiently during the first point of contact to maintain high service standards.
• Manage sensitive customer data with accuracy, care, and strict confidentiality.
• Stay informed about client products and services to provide accurate and helpful information.

Requirements

• Intermediate to advanced English language skills to communicate effectively with a global audience.
• A service-first mindset focused on creating smooth and positive customer experiences.
• Strong problem-solving abilities to address inquiries quickly and effectively.
• Commitment to maintaining data privacy and security protocols in all interactions.

What we offer

• The opportunity to work fully from home with an internet bonus provided.
• A flexible 40-hour work week schedule.
• Paid training to ensure you are fully prepared to succeed in your role.
• Performance-based bonuses and access to exclusive brand discounts.
• Long-term contract opportunities and consistent pay with comprehensive benefits.