Customer Experience Specialist

Join G2A.COM as a Customer Experience Specialist and make a real impact on how millions of users perceive the world’s largest digital entertainment marketplace. This role is perfect for an empathetic and communicative person who enjoys working with people, thinks creatively, and wants to gain experience in a dynamic e-commerce environment.

Key responsibilities

• Delivering exceptional satisfaction to our marketplace users and providing top-level service.
• Quickly understanding customers’ needs and effectively resolving their challenges.
• Maintaining smooth communication with customers and offering practical, efficient solutions.
• Building a positive company image by providing support related to our website and digital goods.
• Coordinating with other departments to resolve issues in a comprehensive way.

Requirements

• Initial experience in customer service, sales support, or telemarketing.
• Excellent communication skills that allow you to build clear and professional relationships.
• English proficiency enabling you to communicate confidently both verbally and in writing (minimum B2).
• Ability to respond quickly to new challenges and work effectively in a dynamic environment.
• Openness to shift work, from Monday to Sunday.

What we offer

• Fully remote work model with all necessary tools provided, including ergonomic home office equipment.
• Extensive development opportunities through internal and external trainings and industry conferences.
• Comprehensive benefits package including private medical care, MultiSport card, and Motivizer vouchers.
• A supportive, inclusive work environment based on DEI values and a strong focus on work-life balance.